If you received unexpected charges
for ringtones on your cell phone bill,
here’s what to do:

There are 3 goals:

  1. Cancel your subscription to the unwanted content.
  2. Get a Refund.
  3. Block future fraudulent charges.

Here's what to do:

  1. Call your wireless service provider.
    In most cases, according to reports, the customer service rep. at the wireless service provider will say that they cannot help you, and that you must call Jamster (or whichever third party is claiming you made a purchase from them). This is not true!
  2. Ask to speak to a supervisor.
    This will greatly increase your odds of getting their cooperation.
  3. Explain:
    • Your 3 goals (see above).
    • That you know they are able to help you and that you need not and will not deal with Jamster (or whichever third party is claiming you made a purchase from them).
    • That if your issue is not resolved, you will file a complaint with the Better Business Bureau as soon as you hang up with them.
  4. File a complaint with the Better Business Bureau (www.bbb.org)
    Either if things were not resolved, or as a guarantee that your wireless provider will follow through on their promises, you may benefit from filing a complaint. From all reports, the wireless providers take BBB complaints very seriously. This can actually turn the situation around so that they are begging you to resolve the problem.
  5. Tell your story here.
    By posting your experience on this web site you will help others who are going through the same thing as you, and you will help establish a body of testimonial evidence of ongoing behavior by these companies which may, one day, bring an end to this practice.

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