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Internet Browsing Scam
For several months now, my phone and my daughter's phone with Cingular have been charged over $1,000 for internet browsing on "my wireless window". We both have not "browsed the internet" as Cingular states. We even have proven that several of the times we were to be reportedly browsing the internet, we were not even able to use our phones. These charges began as several dollars for several months to a whopping $500 in the month of October and $400 in the month of November on my daughter's phone alone. I have contacted Cingular numerous times regarding these charges and they insist that both my daughter and I have indeed used our phones to access the internet. I know for a fact that we have not been doing this. The only resolution that Cingular is offering is a 50% discount on services we haven't even used. They also have claimed there is no such thing as a virus on cell phones. This is an outrage!!!! We don't even have any idea how to resolve this issue.
Outraged
[ December 1, 2005 ]
I'm 15 and they stole my pocket money
Earlier on last yr I got very poorly and as a treat my mom and dad whent and got some credit so I could talk to my friends in private. After a week my credit had drained completly and I hadnt used the phone yet......I kept recieving junk txt messages from 'Jamster' after a while I noticed each time I recieved a text msg they took 1.50 off my credit. now I had never even signed up or tried 2 download anything, but they still stole my money off me which I had saved.
Emmie
[ 01 December 2005 ]
Jamster Refund? Yeah right
I got my cell phone bill and lo and behold,Jamster had charged my hubbies cell phone numerous times for the month. Like 5.99 twice for the same service. Looking back, Jamster had been charging us for some time. I call Cingular who refers me to Jamster. Jamster says that I should get a refund in the amount of 185 dollars and it would take 20 business days. That was Sept. 2005. As on Nov. 30, 2005, no check. Called them today and I am told that I should get a check by the first of the month. The same answer I got when I called in October and mid November. I can't talk to the billing department and I can't talk with a supervisor. I am so angry. Oh yeah I forgot. Now they only owe me 165, 20 dollars less than the original amount. I am thinking about going in on the class action law suit. For the inconvenience and hassle of getting the run around.
Cplayer
[ November 30, 2005 ]
Also Crammed
You must stop the madness immediately with the crammer. Send emails, phone, etc....with a STOP in the title and text. I finally got Cingular to remove the charges from my bill after I spoke with the 3rd rep in 2 hours (The first two were not very helpful). I started canceling or turning off all optional services from my cell service (internet, text msg, etc...). When they saw this was going to effect their pocket book every month, they agreed to remove the charges if I keep my optional services and it was my responsibility to contact the 3rd party vendor to stop the madness.
2Tim316
[ November 29, 2005 ]
M-Qube
I received charges on my Cingular bill for E-Wallet. I called Cingular to ask what is E-Wallet? Cingular said I must have opened an account enabling me to download ringtones or music. I told them I did not. They said I must have. I insisted they remove the $19.98 charge telling Cingular that I don't have any contract for an E-Wallet account—my only contract is with Cingular. I even spoke to a Supervisor, but Cingular REFUSED to remove the $19.98 charge. He gave me the phone number for M-Qube (the company who billed Cingular for my supposed E-Wallet charges).
I got hold of M-Qube & they said they would cancel my account, but could not cancel the $19.98 charges with Cingular because they are ONLY a billing company for other providers. I asked what providers? They said M-Qube represents over 200 companies and they would investigate to find out who my supposed account was with (I never opened any account) and in 2 days would email the name and phone number of that provider. I received an email & phone number for SIMPLE WIRE MEDIA PLAZZA (866) 303-5488 but have not yet been able to get hold of them.
This is incredible that consumers can be slammed like this and Cingular doesn't give a damn and the public utility commissions don't seem to be doing anything about it.
Delawarekathy
[ November 20, 2005 ]
Dirty Hippo/Cingular Scam
I have turned off all Internet and text messaging services for my Cingular phones. I told the customer representative that I just needed the phones to talk. I tested my phones to make sure all the data services terminated. Eight months after the termination of data services, two months in a row, I found Dirty Hippo charges on my Cingular bill. I had very unpleasant conversations with Cingular customer representatives and forced them to removed charges from the bill. Every time I had to argue with them to have it done. It sounds to me like Cingular is part of the scam.
Unhappy Customer
[ November 15, 2005 ]
Verizon, Cingular—They're All The Same
After reading the other stories on this site, I see Cingular is no better than Verizon in providing customer support! Here is the letter that I just wrote. I'm waiting for the reply before I file a complaint with the Better Business Bureau.
To Whomever Else Doesn't Care,
I first went to the store where I got my phone to discuss a bogus charge on my bill. I was told they don't have access to that info and I needed to call your customer service support line (800-922-0204). So I did that.
Talking to someone there, they also said that there is nothing they can do about any bogus charge on my bill! I needed to contact the 3rd party that you are collecting my money for to resolve it! The charge is for "Prem_sms 42222 DirtyHippo Conte, 08/10, 7:04A, Q2, $9.99.!" I have no idea and neither does my daughter, as to what this is for. She did not sign up for or request any service from DirtyHippo. From online searches it looks to me like this is a slipshod service that has very little support or way of interacting with them. And I'll be dammed if I'm going to try and contact them by a text message to the #42222 like your representative said I should.
I have already canceled my online auto bill payment service with you and will be looking more closely at the bills as they come in and I will not be paying for any bogus services like this in the future. Your rep. said she "hears this all the time from customers with kids that create charges because they don't know what they are doing." My daughter is 19. She didn't request this service—what ever it is. If you can't take any responsibility or give me any recourse to dispute a charge on a bill that you gladly take my money for each month then come next November I guess I will have to start to look into changing carriers since your support seems to be lacking in commitment to its customers.
A soon to be former loyal customer of almost 10 years!
Ted
[ November 14, 2005 ]
Will Not Stop Charging
Time and time again we have called Jamster only to reach a recording that says we cancelled our service. Yet each month we keep getting charges for ringtones.
PRH
[ November 12, 2005 ]
I Hate Cingular and Whoever Charges for These Ringtones
I bought a phone on Oct 8th. I got a $10 card with it. I received charges for $2.99 and another for $2.99 on Oct 27th. According to Cingular, although I have not subscribed to a ringtone service, the person that owned the phone number before me did. Cingular would not release to me who the charges are from. They said it was an unknown sender, but it was a text message charge, and that it was my problem not theirs. I'm so angry!
Kaylee
[ November 3, 2005 ]
Just When I Thought the Nightmare Was Over
I have been battling with this issue of being charged for services I did not order for two years now (November 2004). Cingular is just as much to blame for this as these fraudulent vendors are. Just when I thought my nightmare was over with in July 2005 with Jamster, I have recently been charged again by a new vendor called Dirty Hippo. I blocked all text messaging services, downloading privileges and internet services on my phone, so I don't know how they are able to apply these services to my phone. I have spoken with Jamster, M-Qube about charges they have applyed to my phone and each time, the problem was to be resolved. I look up and a few months later the process starts all over again. I have been charged as much as 9.99 a month to 19.99 a month and no one can provide me with detailed information as to when the charges were made. I have been paying for these services and have not be reimbursed. Cingular have been rude and worthless when it comes to helping me resolve this issue. They have argued with me, given me wrong numbers and web sites for these vendors.
I just don't understand what to do when you have done everything you know to do. It has been a never ending cycle. So I've decided to join in on the class action civil suit against not only these fraudulent vendors (Jamster, Dirty Hippo, M-Qube, M-Blox, etc.) as well as going after the phone services (Cingular, etc.) who allow these vendors to charge me these fraudulent charges. Just maybe the law and judicial system can stop this horrific scam going on in America.
Helpless Civilian
[ October 26, 2005 ]
Cheaters
I was charged on my cell phone bill for ringtones I did not order. I called Jamster back on July 29, 2005. I was told I would receive a refund in 20 business days—I HAVE YET TO RECEIVE A REFUND AND IT IS SEPTEMBER 27,2005. Every time I call they give me a new excuse, saying wait two more weeks. This is very sad if this is how they do business. If they did not plan to give me a refund, they could have just said so.
Traci
[ September 27, 2005 ]
Cingular/Jamster Scam
My daughter tried to get me and her some ringtones from Jamster. When I put my phone number in to get the ringtones, and supposedly wait for some secret code to be text messaged to my phone, I never received anything. And my daughter tried the same thing with the same result. I got my phone bill and I am the primarily account holder so they hid the charges under my daughters number. I was charged $41.95. I had my daughter call Jamster and get a representative on the phone; when she did I took over. The Jamster representative said I would be receiving a refund check of $41.95, which I have yet to receive, and that was about three months ago. Also, Cingular does not make it that easy for you to dispute the charges, they make you go through too much crap. Why can't you just tell the representative on the phone that you have been charged falsely and they take care of the charges??? Why does it have to be done on the web site which takes forever and can be very difficult????
Frustrated
[ September 27, 2005 ]
Dirty Hippo and M Blox Scam
Back in March my son downloaded a ringtone to his new cell phone. A couple of bills later I started noticing the $1.99 and $2.99 charges on my bill. I also called Cingular and was told the only way they could be there is by directly downloading them. So I went back and forth with my son trying to assure me that he only downloaded 1 ringtone from this company. I tried to dispute them on the web site but it would only allow the first two charges to be removed. The people at Cingular tried to put a block on Dirty Hippo but that didn't work. Then they gave me the addresses, and text numbers to text "stop" or unsubscribe to. We tried and it didn't stop. Then they gave me an e-mail address to go to and unsubscribe. I received a response from Dirty Hippo saying that I would no longer be charged.
Just when I thought it was over, my next bill shows up with $7.96 in charges for downloads to M Blox, a web site my son has never heard of. By this time I was so fed up I was threatening my poor son (who did nothing wrong) to cancel his phone. I asked the Cingular representative if she could just change my number and make sure that all messaging was blocked on all of my family plan numbers and she very nicely did with no charge.
It is a very frustrating process, and after many many calls back and forth, I am hoping that it is finally over. There were those few Cingular reps that tried to insist that I was at fault, but there were some very helpful ones too that took the charges off with little fuss.
Cingular Customer
[ September 8, 2005 ]
Misleading!
This is so MISLEADING! I went through an advertisement which said "Get a free ringtone." Fine, right? So I enter my cell phone number in, enter a club, and then what happens? I GOT MY "FREE" RINGTONE! Ohh, it's not free. They charged me $18 using my phone! I knew that because I originally had $20 and now I have $2 in my prepaid Cingular GoPhone account.
BlitzedPale
[ September 7, 2005 ]
Be Good Citizens!
I got my T-mobile plan 3 days ago and I just received 2 messages from Jamster billing me for $1.99 (each). Apparently the previous owner of the phone number was subscribed to Jamster. It seems to be Jamster's standard business practice (see e.g., http://www.consumeraffairs.com/news04/2005/Jamster.html) to not check that the ownership of the number has changed. Sending Mobile Service Commercial Messages (MSCM) is illegal, see page 5 of http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-04-194A1.pdf. I believe that the message from Jamster is an MSCM (I did not give Jamster "express prior authorization"), but in a litigation Jamster would probably claim that they made a "honest mistake" (and the judge might get them off the hook). As I see it the problem lies mainly with T-mobile (and other providers as well): Why does it allow Jamster-scamster to charge people without express prior authorization? The answer is simple: T-mobile is greedy, it wants both: money from customers and money from scamsters. T-mobile is unable to moderate its greediness—and hence it needs to be regulated. Be a good citizen and write a letter to the FCC (www.fcc.gov), your representative, and your senator asking for stronger regulation of cell phone service providers. Highlight the issue that charges should not appear on your bill, unless expressly authorized. Ask for large civil penalties (e.g., $1000 per $1 illegally charged). Then we may see a change.
Dan
[ September 1, 2005 ]
It's Slamming—Illegally
This is outrageous! A Cingular service representative gives me web site addresses and phone numbers to contact m-Qube and Jamster. The Jamster phone number works. The BULL----, membership my 13-year-old son got into, by supposedly downloading one free ring tone, as promoted by Cingular, was now cancelled. The charge has been hidden in my son's portion of my bill, of which I was not getting the detailed billing information from Cingular, which I have as my plan, until I called and this current billing sent to me was detailed on all three phones. That is when I saw these charges. Upon calling Cingular twice, I was told to go back and review my bills because this charge has been on my bill since April '05.
I think Cingular is just as much at fault here, for not disallowing this slamming to go on. They admit that we are being slammed. Yet, they only tell us to go and unsubscribe. Cingular should be suing them and disallowing these services on customer phones.
Now for m-Qube: Cingular says they are disallowing the charges, but I can go to www.m-qube.com/cssCingular.html, and unsubscribe. This site is not available!!!!!!!!!
Through my searches I came upon your e-mail address and this problem. I will be more than happy to be a witness to your class action suit. This practice, slamming, illegally has got to stop. The only way to stop it is to shut them down, forever.
Tom
[ August 23, 2005 ]
Tom,
I agree completely! Telling us to unsubscribe ourselves is a huge slap in the face. They have a lot of nerve! If fact, I can't help but wonder what the legal implications are of a widespread (as we have documented) cover-up of their participation in the fraud and their unwillingness to respond to our requests for help. The U.S. Attorney General should bring an indictment against them. Does anyone know if their activity constitutes racketeering or if they have violated the RICO Act?
Just a note, "cramming" is the correct term to use here. Slamming is where your long distance carrier is switched without your permission. Cramming is the addition of unauthorized charges. See http://en.wikipedia.org/wiki/Cramming and http://www.fcc.gov/cgb/consumerfacts/cramming.html.
Jamster Scam Editor
DirtyHippo Scam
All of the sudden, I started receiving text messages from BHAPPY service. I called up Verizon Wireless customer service. They investigated and found that that MQube is sending these messages on behalf of DirtyHippo.
As a first step, I asked MQube and DirtyHippo to unsubscribe me from the service that I never subscribed to. I started inquiring with DirtyHippo to find out details about my registration with them. What I found out was that I was registered in their CLUB program. Meanwhile, Verizon Wireless has blocked my text messages in order to avoid text messaging charges. I asked DirtyHippo to give me all registration details, but received no response from them. Now, I see $9.99 for download charges and separate charges for text messages. I don't know to whom I should report this incident.
Finally a customer service rep. transferred me to the Data Support Center. The Data Support rep. guided me to find out if I really made this download or not. Go to "Get It Now", then click on "Get Apps", then click on "Check mark sign", then "View log." That log information was empty, hence the customer service rep. gave me full credit on all of my wireless phones. This DirtyHippo should be sued just like Jamster. To get a refund, I spent at least 5-6 phone calls and 10-12hours on the phone. It is completely outrageous and frustrating to receive unexpected charges. I am going to file a case with the Better Business Bureau for this incident.
Verizon Wireless Customer
[ August 19, 2005 ]
Cingular and Jamster in Collusion
We all know the fraud that is being perpetrated by Jamster (mBlox Inc.). In my mind, Cingular is a party to this and needs to be taken down. I have filed a complaint with the Texas Attorney General and am seeking council for a class action lawsuit against both parties!!
Pissed in Texas
[ August 17, 2005 ]
Dirty Hippo Sucks Rocks
I got a text message one day 2 months ago from Dirty Hippo. I read the text message, and it said to be "removed" from the text message advertising service in the future, type in #553 or reply to the message with a number. I honestly don't remember. Anyway, as I hate ads, I removed myself, and they said OK, you are removed.
How did they get my number? No clue. Anyway, 2 months pass. Then a $9.99 charge appears on my Verizon Wireless bill. I call and ask what for. They say I signed up for/agreed to buy some subscription service from Dirty Hippo. I vaguely remembered the interaction I had over Text Messaging. I immediately explain it is a fraud; I never agreed to purchase anything, and I never got anything (not that I wanted to). Verizon refused to do anything. They act like they are the innocent middle-man. I tell them it is a fraudulent and illegal claim against my account. "Deal with them" says Verizon. Let me speak to your supervisor I say. "She isn't here." Are you telling me anyone can charge my bill for anything they claim and you just blindly pay it? "Contact the FCC or your Senator." I went through 4 customer service reps, finally talked to the supervisor, who finally coughed up the Verizon fraud number (it is 888-483-7200). I went there and got switched back to customer service.
I of course had my credit cards and etc. removed from Auto Pay at this point. Finally a customer service guy did what everyone else said was impossible: removed the $9.99 charge. So, I have been told that, if you ever get a text message, don't read it and stop it from downloading before it finishes. Yes, customer service said that!!!!! I naturally stopped all text messages, blocked them, blocked downloads. This is a option that I had to ask if it existed—customer service did not offer it. They do not care about fraud. They do no want to make things easy for their customers. They suck.
Just Me
[ August 17, 2005 ]
You Can’t Get Rid of This Service
This is a copy of a letter that I just sent to the Better Business Bureau:
In late February or early March my daughter, a minor, saw a television ad offering one free ring tone and it was with a company called Jamster. She went on the web site and put in my cell phone number to get the information. We have older cheaper versions of cell phones that do not have internet capability so she left the internet site and never used the service. She never received a free ringtone or gave out our name or address, social security number, nothing.
Starting with the month of April we have been receiving charges at a rate of $2.99 and $1.99 per text from different companies through Cingular on my monthly bill. In the beginning there were some text messages sent saying you could now get a certain ring tone from the internet. Not having internet access we never used the service. The texts were apparently coming from different companies and the only text we ever sent back was to cancel the service. I contacted Cingular and tried to get help from them. At one point their customer service gave me an 800 number for Jamster and I called and supposedly cancelled. They told me my service was now cancelled. Every month it’s still the same. I get charged for one or two texts per week. Since then I am consistently charged these fees. Now the texts no longer come, only a bill full of text charges saying we’ve been text.
Now there are five different companies involved. The names are Jamster, Dirty Hippo, Katazo, M Blox, and M Qube. Plus I have talked to Cingular numerous times telling them I did not sign up for service with any of these companies and they just keep billing me. Up until now I have been under contract and could do nothing. I am getting no text messages, only weekly charges. I have not received my bill for the month of July as of yet, but called Cingular and found out they are still charging me fees as late as July 3 and one on July 8. I explained to them that I am paying and getting nothing and was given some numbers to call these various companies. Most of the time you get recordings saying it’s after hours or they are on the phone and not available. All mailboxes are full. One number was not even in service. When you did get a person on the line they all give you the runaround saying you need to search and find the service that has been used and then e-mail them back. We complied with all their stupid requests and spent hours on the phone and sending out e-mails to all the various companies.
The big thing that bothers me is the way Cingular put these charges on our bill with no description of the service. There was no company name or number. No way to contact anyone. You would just assume they were part of your regular bill. When I tried to talk to a representative, she said we had some shrewd people in our household and insinuated we were trying to get some kind of service for nothing. She said we had contracted the service or wouldn’t be billed for it. We did not contract for any service. Cingular is billing us from all these companies which I or no one in our household has ever had any contact with. These charges started with a phone number, no name, address, or social security number. Anyone could go on line and put anyone's phone number in and they would be going through this. This is a scam!!!! You can’t get rid of this service. You tell them cancel and you think you’re done and the bills just come from somewhere else you call them and they just take another route and you just keep getting the run around. I want this service stopped and I want a full refund that I should be entitled to.
From Linda in Alabama
[ July 14, 2005 ]
Linda,
My heart really goes out to you! This is the worst story I've heard. But you are not alone, and I understand the kind of frustration you're feeling.
Cingular is not accepting their responsibility. They are morally responsible for taking advantage of countless others like you—a few dollars a month times tens or hundreds of thousands of people. You, and I, and all of the others who tell their stories here testify to the fact that they are not ignorant. Keep checking back as we will post any solutions we find to your problem.
Jamster Scam Editor
It Won't Stop
I am trying to stop them from sending me text messages by sending them the word "stop," but they act like they don't understand. PLEASE HELP!!!!!!!!!!!!!!
Wilkie
[ July 14, 2005 ]
Dear Wilkie,
Jamster gives 3 ways "to cancel your subscription plan." On their "Terms of Service" page (http://www.Jamster.com/jiw/footer/terms.do) they state that you can
- send a text message with the text "STOP" to 35555, 75555, or such other number as may be designated on our Website; or
- go to "My plans" under "My Jamster!" on the Website; or
- send an e-mail to info@Jamster.com
They also state that, "The termination shall become effective at the end of the billing period in which you gave your notice of termination." I would not be surprised if they did not comply with your requests to cancel your service, after all, they are dishonest when they start charging people, why should they change when we try to stop it.
I would also try contacting your wireless carrier as they are accomplices in perpetrating this fraud on you—and they share in the profits. Good luck, and please let us know what happens.
Jamster Scam Editor
Mad in Nebraska
Any idea how we stop Jamster billings on our new Cingular account? The prior user of the cell number had a subscription and download charges and now they are showing up on our bill. Cingular gave us credit for $27.88 for the first period billing, but says they have no way to stop them from continuing to bill us.
Seems we are in a catch-22—no one will let Cingular or us cancel since we didn't start it!
P. S. M-Blocks from DirtyHippo.com is also doing the same thing on this account.
Roy
[ July 7, 2005 ]
Dear Roy,
As I explained to someone else, the person at Cingular who finally helped me was Manuel Jimenez at (866) 894-2464. His title is Customer Relations Specialist, and he is in the Office of the President. If it helps, you can refer to my case number: 7033612.
Mr. Jimenez called me after receiving the complaint I filed with the Better Business Bureau (bbb.org). Apparently they take BBB complaints very seriously. Let us know how it goes.
Jamster Scam Editor
[ Follow Up ]
I called the Cingular number you suggested and left a voice mail, but never heard back.
I contacted my Cingular Sales Rep. in Denver Colorado and explained the situation to him. He felt he could get it resolved with Customer service with no problem... (Yea Right!!). He got a little frustrated after about an hour with all the things that couldn't be done by Cingular and ended up just issuing us a new cellular number. This worked out okay in our case since we only use it for BlackBerry data (our Outlook Exchange BlackBerry Enterprise Server email) and no phone calls or text messaging,so no one even knew or used the number.
This is one of those extremely irritating catch-22 issues caused by government regulations, big corporation bureaucracy, and a couple really sneaky scam/slam companies who have found a BIG loop-hole in the systems...
Keep up trying to get their attention. Use any of my email (leave out my contact info and company etc.) for your stories of wasted time and effort because Cingular isn't big enough to fix the root cause of a problem they should be responsible for, and not their customers.
Have you looked at the ripoffreport website?: http://www.ripoffreport.com/results.asp ?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5= Jamster&Search=Search
Have you identified the Jamster & mBlox & DirtyHippo connection?
Roy
[ July 8, 2005 ]
I Hate Jamster!
I cannot believe the cheek of this company, I am in the U.K. About 3 months ago I ordered the crazy frog off Jamster and 2 more to make it up to the £3.00 they charge for the 3, as soon as I had got this ringtone I did what I had been warned to by everyone and unsubscribed straight away. Foolishly a few weeks later I saw some new tones I wanted and ordered them off the web site, again I ordered 3. They never came so the next day I decided to reorder them, by this time I had been charged £6.00, none of the tones never came so I contacted them via the web site, they emailed me back asking for my bank details to refund my £6.00, so I gave the details, a month on and I have not got the money back, after the ringtones had not been delivered I unsubscribed again. This morning I received two texts, each one deducting £3.00 from my balance so this morning £6.00 has been taken from my balance, having spoken to some foreign woman this morning who tells me the system is down and she cannot access my details and asking for my bank details to refund me the money, I calmly counted to ten and told her I would ring back and try to speak to an English person!! I HATE JAMSTER! ! ! ! ! ! ! ! ! ! ! ! ! !
L.A.Woodyear
[ June 29, 2005 ]
Livid with T-Mobile
I've got one better. I didn't order a thing off of the Jamster service, yet I received the $7.96 charge for 4 text messages. I'm livid. And I'm going to give T-Mobile HELL tomorrow.
After calling Jamster, apparently someone who had my phone number previously had signed up. Two hours of my life have been wasted. And I won't get my money back for another "20 or so business days."
I'm going to go to T-Mobile tomorrow and give them a piece of my mind for authorizing these charges.
Todd
[ May 27, 2005 ]
The Cingular Family Scam
My story is very much the same as the one that is already on your web site. In my case, I have a family plan with Cingular, and the Jamster charges (although I didn’t know what they were for at the time) showed up under my son’s and daughter’s cell phone numbers. My daughter’s phone is charged 6 x $1.99 per month, and my son’s phone 4 x $1.99 per month.
I had the same issues – canceling the text message in an attempt to prevent further problems, and needing text messaging to receive passwords, confirmations, etc. from Cingular. I have talked to 4 or 5 different people at Cingular. Some claimed they show I have never cancelled any text service, and that I should be responsible for the charges added as “Direct Bill Charges”, some have given me a partial refund, it just depends on who you talk to. The last one was able to give me a phone number for Jamster to cancel. After I called, a recording directed me to punch in the cell phone numbers, and then said “…you will never be charged again!...” But, then, the next month’s bill from Cingular had the very same charges on it. I have e-mailed Jamster via their web site, asking them for a refund. I even said that I thought it was a scam, before I had ever seen this web site and the other blogs that talk about it.
I don’t know what my chances are, and I can’t believe this scam is still going on. What are the options for those of us that are in this mess? Thanks.
Scammed
[ May 27, 2005 ]
Dear Scammed,
The person at Cingular who finally helped me was Manuel Jimenez at (866) 894-2464. His title is Customer Relations Specialist, and he is in the Office of the President. If it helps, you can refer to my case number: 7033612.
Mr. Jimenez called me after receiving the complaint I filed with the Better Business Bureau (bbb.org). Apparently they take BBB complaints very seriously. Let us know how it goes.
Jamster Scam Editor
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