Success Story of Sorts
I wish I had seen this site earlier because this is my second round with this same issue. The first time I just paid it because I thought my daughter had legitimately downloaded something or subscribed to it. I did have it blocked, I thought.
Fast forward a couple of months. My daughter's line again started getting these data charges from PREM_SMS Dadamobile and Text Alerts jokes. When I asked her about it she had not downloaded anything nor was she getting anything. I called Verizon and got the "3rd party" line. I did get the #s to cancel and did that, although for one of them I could not speak to a person; it was "fully automated."
After researching, finding this site and reading all the stories, I got mad. I called Verizon back and was told the exact same thing. I told her that I wanted to speak to someone higher up the food chain. Things got heated and she refused to take it any higher. I did mention calling the Federal Trade Commission somewhere in there. She gave me the web addresses for the two companies (one of which is the infamous mqube, and I found out later when I tried to go them, sent me into virtual cyber space, literally...nothing, cannot find). I told her thank you for that information and now could I please speak to a supervisor. At this point she said sure and put me on hold. I then got routed to her voice mail. When I tried to get out of there I had to disconnect. I called immediately back and immediately asked for a supervisor. I got the same run around for a while but the person I was speaking to now said she would put me on hold and relay the message to the supervisor before putting me through. When she came back on the line she said the supervisor said to credit my account and she would put a block on the all the lines so that we could not receive the premium text messages. I asked about regular text messages and was told that we would still be able to receive those. We'll see. 2 hours later I checked my bill online and sure enough the credit had been issued. I will be interested to see if any of these charges continue.
My question to Verizon (and the other cellular companies): If I pay my money to Verizon, how do these 3rd party companies get their money? Does Verizon write them a check? When I asked this question the girl, Amanda, could not answer. After being put on hold she came back with the company answer to the question. Verizon gets charged by those companies (like I believe that). I did tell her if that was the case it sounded like Verizon had a problem with being charged for something they did not ask for. Anyway, my account was credited after calling 3X within a 3 hour period. We'll see what the future holds.
Leona
[ March 26, 2007 ]
Buongiorno
I also received these charges on my cell phone of $9.99 a month. Cingular was reaaly no help but if you text STOP ALL to 42222 it will unsubsctribe you. Even though you never subscribed in the 1st place.
Jennine
[ March 25, 2007 ]
This Is Crap
I can ditto the stories that everyone is telling, how are these people getting away with this crap. And why are the wireless co.'s allowing them to stick it to people.
Gizmo
[ March 21, 2007 ]
M-Qube
The date of this posting is 3/13/07. After six months of dealing with Cingular One and endless hours on the phone to get refunds, I am at my wits end. After researching the net, I see that the Florida State's Attorney's General has an open investigation into this problem and I am providing their contact information below. I spent 36 minutes on the phone with Cingular to have $12 refunded. We have had all text messaging stopped, a password only account established and NONE of it matters. M-Qube keeps billing!
Florida Attorney General's Office
Telephone: 850-414-3300
Fax: 850-488-4483
Mailing Address:
Economic Crimes Division, Office of the Attorney General
Collins Building
107 West Gaines Street, Fifth Floor
Tallahassee, FL 32399-1050
Jennifer Brooks
[ March 13, 2007 ]
Who is really in control??
I received my cell phone bill and saw that there were $50 worth of ringtone subscriptions (6 of them at $5.99 each) and a $9.99 joke subscription. I was mad and went to Verizon and told them I never asked for any of this and was not going to pay for something I did not receive. They said there was nothing that they could do about it because I had sent texts to this same number (They asked if I wanted to be subscribed to some service, if not, text "stop." I did so, and somehow I got billed for a subscription I never asked for nor received).
The first guy at the verizon help # gave me numbers to call to unsubscribe...prerecorded and when I went to the service menu it hung up on me after I entered my cell number. Here is the crazy and annoying part: after three Verizon help people told me that there was nothing that they could do about it... the fourth tells me he can refund me half. Ok well if there is nothing they can do about these "third party" companies then what gives him the power to refund half?? If he can refund half he has the power to refund it all. Everyone needs to make a fuss about all these scams. I know it is annoying to deal with these people but my advice is push it with your cell carrier. I got refunded half but I am not through yet, I plan on getting all $50 back not just $25!!
CEC
[ March 10, 2007 ]
Sprint Is No Help
So how do we fight this? I have never downloaded ringtones nor given my cell number out online. However, two months ago I started to receive big cell bills. I paid my first bill as I had received several pictures texted to my phone from a friend that month and assumed that Sprint was just ripping me off with a huge charge for them. However, when it happened again this month, I knew something was up as I had not sent any text message nor downloaded any pictures from friends since. That's when I noticed the charge from a provider call Buongiorno, 42222 text Alert. When I called Sprint, they gave me 800 number. When you call that number you get a message saying the number has been changed, a new number and a message saying that "international rates will apply" if you call that number. I called Sprint again today. The women again argued with me that I had requested them to send the messages and I would have to request they stop them. She told me to go to a website called careatblinko.com. If you go there you will see that the website has a bunch of ads and no place to unsubscribe to anything. I am going to complain to the FCC, Better Business Bureau and the Attorney General. I suggest anyone else having this problem do the same.
Sprint Customer
[ March 8, 2007 ]
Sprint was wrong to give you another company's phone number. They know these companies' fraudulent practices as is demonstrated incontrovertibly in the stories on this web site. They are the ones who have violated your trust and who are billing you, with the power to damage your credit standing if you don't pay. Thus they are nothing but bandits and bullies. If our government represents us, they will surely put a stop to it.
My best advice is to continue to deal only with Sprint while filing complaints with those whom you mentioned, especially with the Better Business Bureau (bbb.org) as this method of publicizing the fraud has produced results.
Jamster Scam Editor
Be Persistent with TMobile
Thank you for all the valuable information. I was initially told that TMobile couldn't do anything when these fraudlent charges appeared. After reading through I called back and told them I knew their story was false and TMobile changed their story and reversed the charges immediately. Good luck.
Solved
[ March 7, 2007 ]
More of the same with Cingular & m-cube
Like so many others, I had a mysterious $9.99 charge from m-Qube show up this month on my cell phone bill and checked it out. Imagine my surprise when Cingular had no explanation other than it was some website I visited. "But what did I buy?", I asked. "I mean really, at least you should be able to tell me what I bought; where I bought it; was it worth $9.99 per month?" Cingular had no answer, promised to remove it, put a third party billing block on my account but still I persist. How can this charge show up on my bill when not only did I NOT agree to it but I do NOT have internet access on my cell phone....that got Cingular's attention. It came in the form of a text message from Cingular. Furthermore, the Cingular rep told me that as of today (March 7, 2007)I did have internet access.....Cingular just decided to turn it on just in case I (or they) tried to use it. Now that, my friends, is a scam and Cingular is obviously a party to it. I will be contacting the FTC.
Michele Gatewood
[ March 7, 2007 ]
Yet Another Jamster Scam
Long story short, I saw the television advertisements by Jamster for free games. Note the word 'free'. After texting the game that I was interested in to the number they provided, I was sent six (yes, six) messages from Jamster (2 about the game, and 4 others about other things I may be interested in), all of which cost me $1.99, plus the charge of a regular text. Was I sent my 'free' game? No, I was sent instructions on where I could download my 'free' game. Instructions which cost me around $15.00. Of course, I never downloaded the game, and I assumed everything was finished and over with in relation to Jamster. I recharged my phone with $20.00 prepaid credit, the 1st of March ticks around 2 days later and instantly, all of my money is gone to their subscription and numerous text messages that they sent me. I couldn't even unsubscribe by text, because they had used up all of my credit. My only option is to buy MORE credit before the month is out and unsubscribe, hoping that they don't send me more messages as soon as they notice more credit has been added to my phone. I'm not saying what they did was illegal, but it was certainly misleading, and also very annoying. If you have had an experience like this, please, tell everybody about it. The only way that Jamster and things like it will be stopped is by word of mouth.
Phil
[ March 3, 2007 ]
Verizon Wireless Charges from Mystery Company
When I received my Verizon cell phone bill, I noticed $60.00 in charges for ringtones and dirty joke text messages. I called Verizon and was told by four different customer service reps that I signed up for those services. I explained that I did not sign up for these services and I wanted a refund. I was told that I would need to send a text message with "stop, cancel, or unsubscribe" to the company and I would receive a telephone number to call. I called and it's an automated system that was useless. Verizon told me that they could not refund my money because the charges were from a "third party". I finally got a portion of the charges refunded. I requested that Verizon put a block on my account so future charges could not occur and was told that there was nothing they could do. I have since learned that Verizon receives a portion of the charges from these "third party" companies. I hope my problem is resolved, but something tells me I haven't seen the last of these fraudulent charges.
Lisa
[ February 23, 2007 ]
Has anyone else...
Has anyone else filed a complaint with the FTC? What these companies are doing is fraud. I filed a complaint with the FTC against M-Qube even though they say, and quite strongly I might add, that they are just the billing service on behalf of mobile messenger. "I don't commit the crime your honor, I just bill for it." File a complaint and if they get enough complaints they will put a stop to this cell phone scam.
Lost
[ February 12, 2007 ]
Scammers!
I've been fortunate enough not to have had my phone number forwarded to one of these scam services. I just wanted to thank you for the website, and maybe help educate you and your site visitors about how the scams work, and who is actually responsible. These guys are giving my company a bad name, and I'm rather sick of it...
Basically, companies like mQube and mBlox are not actually content providers. Rather, they are "aggregators," that is, they manage the contracts with the cell phone companies to send text messages on behalf of thousands of companies. When you see a line item on your bill for "mBlox", mBlox was not the company that actually sent the text message, rather they are the company that forwarded it along.
All of these aggregators, and the cell phone companies themselves, require what is called "double opt-in." This means that in order to receive a subscription service, one needs to say "yes" twice. It can either be once online and once on the handset, or twice on the handset. (For example, you click "subscribe" on the web site, then the website sends a code to the phone, then you type the code into the website in order to subscribe.)
After you [the content provider] have set up your service, it is tested by the phone companies and the aggregators for compliance.
In theory, this system is great: it opens up the opportunity for small companies to send ringtones to users of cell phones. In practice, it's rather awful.
The problem is that unscrupulous companies will, after they are tested and approved by the carriers and the aggregators, change the system so it no longer requires double opt-in. There is nothing to stop me from sending "premium rate" text messages to you right now and running up your phone bill, except my concern for the reputation of OwnYourPhone.com and my conscience. And there is no feasible way for mBlox or the carriers to stop me either.
The other problem is that there is little incentive for the players to clean up their act. Cell phone companies get 1/3 to 1/2 of the fees for those text messages. The aggregators also get a cut. And the unscrupulous companies...well, they are the original problem, aren't they?
I'm not saying the cell phone companies are doing this on purpose.
They aren't...the scammers are making everyone's lives more difficult. But the cell phone companies are making money off of it, so there isn't a strong incentive for them to stop.
So what is the solution? Well, lawsuits are one way. A better way would be for the industry to police itself (or be policed) by having a centralized system for reporting fraudulent premium SMS messages. www.usshortcodeswhois.com has a start, which reports who actually owns and runs each shortcode (the shortcode is the 5-digit number that premium SMS is coming from). However, this isn't an industry effort, and there doesn't seem to be a way to report fraud on that site.
The current system really sucks for small companies like us as well.
For example, for the privilege of a shortcode, we need to pay $500 per month, which would go a long way toward hiring another developer to help us provide a better service. As far as I can tell, that money goes straight into a black hole. Neither we nor mBlox see any of it, or get any privileges other then the right to say that our message is from 49759.
At ownyourphone.com, we require double opt-in for EVERY premium SMS...we won't sign our customers up for a subscription because we think that there is too great of a chance for abuse.
Good luck with your quest. Let me know if there is anything I can do to help you or your users fight the scammers. They give us all a bad name.
Daniel Hornal
Co-Founder and Business Development Lead OwnYourPhone, LLC
[ February 8, 2007 ]
funkyfones.us / lovesoulmate.us and Sprint
I am trying to a get remedy for messages that I have been getting from these people for months. Sprint tells me the company billing my cell for $20+ in fees and taxes a month is "Mobile Messenger". I text their number 89623 "stop" and nothing happens... they keep coming. Sprint is not being very helpful and the charges are killing me as they mount up. Please help!
BAR
[ February 1, 2007 ]
Jamster Scam
I noticed on my Cingular bill in an obscure section marked Direct Bill, a charge for Jamster service at $5.99 + tax. It was nothing that I had ordered or asked for so I called Cingular and they agreed to give me a credit on NEXT month's bill. I still have to pay for it, but supposedly will get a credit. I asked the representative how this happened and he said something about Jamster sending a text message and when you open it, it automatically subscribes you to their site. I'm not even sure what Jamster is, but when googling it, I noticed that there were a lot of complaints about people being scammed. I never went to their website and downloaded anything so I can't believe opening a text message would subscribe me to this service! What a total farce!
Laura
[ January 30, 2007 ]
Just Who Are the Bad Guys?
Following up on my previous posting of November 29th 2006 in which I vented my frustrations on mobilesidewalk.com and all its other incarnations of billing scam artists, I would like to say I finally received a check back from them for the $31.00 they stole from me. (No help mind you from Sprint) While this small sum hardly covers the inconvenience it caused, it gave me some satisfaction to know that some Slimebag is walking around with $31.00 less in his wallet than he expected. But then today my sprint bill came and as I was about to make my monthly grievance call it dawned on me that I have called them every month consecutively since August? The 3rd Party Premium service charges are all gone but instead I find myself doing battle over regular Sprint charges? Roaming charges when I have free roaming, Over the Tier charges when I have not gone over the tier, $26 Vision pack charges mysteriously appearing on 4 of my 5 lines? It made me ask, just who are the bad guys?
I was hoping all was fixed as I keep getting promised by the "offshore" (that's a nice way of saying foreign employees who took American jobs and operate in a country yet to be determined but call themselves Bob) support but instead found the same old roaming charges and a $15 vision pack charge on 2 of the lines which I guess is better the 4 $26.00 charges I had last month. I am not one for conspiracy theories, but it makes you wonder why the wireless companies are so openly unhelpful when it comes to these scams. Is it a case where one master thief is in awe of a fellow thief? Or perhaps, 2 pirates sharing the booty? Either way, I now have to sit down every month and go through my bill item by item. Everyone out there should do the same. I no longer let even an extra .10 cents go undisputed. I believe the phone companies know most people will not bother calling to dispute a one or two dollar charge so every bill has some little extra padded in. So I ask. Who are the real bad guys? The 3rd party scammers who are obvious criminals or the legitimate wireless companies who occasionally accidentally overcharge you?
Rick D
[ January 30, 2007 ]
ENMOB: Add That to the List of M-Qube Partners
OK, so another charge, another headache, and more of my time being lost. I blocked everything on my phone last year because of mysterious charges I never signed up for and never asked for. I don't let anyone use my phone, so there is no way I could have done this. I don't go to any of those dumb sites, so this is purely a scam. I received 3 texts in a row today, so I decided to send the reply "STOP" message and went to the link listed below to stop the service that I never asked for on m-qube's site from a place called enmob that ive never heard of.
m-qube hater
[ January 21, 2007 ]
Some Help for You Folks
The cell providers are always going to pretend like they are powerless to stop this stuff. However, they work closely with the companies who run these text message scams, and they profit from each monthly service fee. For example, if you're being charged $9.99 for ringtones, your cell carrier is making at least 1/3 of that as a fee to collect the money and send it to the text provider.
If you want these charges to stop immediately, you need to directly contact your cell phone company's CSC representative. I've listed each of them at the end of this email. When you email or call them, explain to them that you are contacting the Federal Trade Commission about the matter, and that you will also forward a copy of the complaint to your Congressman. Usually, the CSC representative will fix the problem really fast. If not, continue calling them until they do. Don't beleive the cell phone company when they say they're powerless to stop it. They're just feeding you an excuse, in hopes that you'll just pay and shut up. They make huge profits off of these text scams, and they want to keep them going as long as possible.
Be polite to these people, and they will probably help you. if you contact them and ack like jerks, they'll eventually hide/change their contact information, and future victims won't be able to contact them. OK? THANKS.
Fred
[ January 19, 2007 ]
m-Qube Inc.
Wow, I did not realize this was such an issue. I have been fighting Cingular over these downloads for 2 years. They refund the money, swear it will not appear on my bill again and all is well for a month or two. I suppose they are waiting to see if I neglect to look at my bill. I always check my bill now and suprise there it is again. Another charge for 9.99 and 5.99. What for I have no idea as I do not download anything. At this point I want to flush all the phones in the house down the toilet. It is time-consuming and frustrating. I stumbled upon this site while yet again trying to rid my bill of erroneuos charges. Thank you all for the info and if I discover nothing else at least this proves that I am not crazy, as they would like me to believe at Cingular.
Cindy
[ January 14, 2007 ]
Not the 1st Time Cingular Has Ripped People Off! (Mblox)
First, let me say to the workers that have written here - I try really hard not to take matters such as these out on the people just working at these companies. They are just doing their job & they have nothing to do with any scams.
That being said, Cingular is far from what I could call a fair/ethical company. They will rip you off every chance they think they can possibly get by with it. Just because they will pay you back because they know their company's reputation is at stake, does not mean they are ethical/fair. BellSouth is just as bad as Cingular, and if I am not mistaken, they are owned by the same people now. Both of these companies have had to give me hundreds of dollars back many times & I couldn't even begin to count the hours I have spent dealing with them on the phone because of their unethical practices.
Opening Cingular Wireless's bill every month is something I dread more than anything in life. It has almost caused me to have a heart attack many times, being over $400 several times, with a few times being my teenage son's fault when we first got the contract. But it has been their fault many more times than mine. It seems like there have been very few months that my Cingular bill has been at the rate it should be when I have opened it. I have told Cingular Wireless several times that people are going to have to start hiring a lawyer just to have their services. And where I live, there is no other real choice & they know it. And who wants to go through that over 20-some page bill every single month? And we really shouldn't have to spend 30 minutes or an hour going through a bill every month. I remember a time you could actually trust the bigger companies that had been around for years like Cingular & BellSouth. If your bill was messed up, they would actually automatically correct it & send it to you. I can't imagine that happening now.
I got my daughter a cell phone from Ebay for Christmas of '05. I can't swear to this, but it seems like it wasn't long after we put that sims card in the new phone that she started getting horoscope messages constantly. Well, I didn't think about being charged for them because I do not have text messaging or the Internet on the phone & figured it had to be something from Cingular since I didn't have these services. Anyway, my daughter swears up and down she never downloaded anything nor did she give her cell phone number to anyone. Cingular told me she had to have given her number to someone, but after I have read on this website and others like it, I realize that simply doesn't have to be the case. Someone doesn't necessarily have to give your number to anyone, either, I wouldn't think.
If these companies will stop this low, I wouldn't put it past them to just start dialing numbers, especially considering some people have said they do not even have Internet service. What scares me about my situation, though, is could someone possibly have something on a cell phone that can tell whoever you bought the phone from your number once you put the simms card in the phone? I read on another website like this one that the CIA/FBI can listen to people's conversations from their cell phones even if they are turned off simply by downloading some type of software! Of course anybody can say anything on the Internet, but I had already been thinking this about my cell phone I bought from Ebay from someone in China or Hong Kong or somewhere like that. I thought it was worth warning you guys about, anyway. I just cannot imagine that this is legal, folks.
First of all, never in my entire 45 years of living do I recall just having to put my phone number to sign up for anything. I mean, if this is legal, it looks like anyone could just go down the phone books dialing numbers and charging things to our phones. If this is legal, it's a loophole these people have found in the law. And if it is not illegal because of some loophole, it certainly is far from being ethical practices for any of these companies. I don't care if they are 1st parties, 2nd parties, or 10th parties. Cingular wasn't going to refund my money. It seems like when I mentioned informing the attorney general, they offered to refund some of it. But THEN when I mentioned that it was illegal to sell things such as this to minors, those were the magic words. They had already refunded me hundreds of dollars a few months before, and were supposed to, at that time, put a stop to my phone receiving text messages, which wasn't supposed to be receiving them, anyway. Then, this time when I called, they asked me the same thing about not receiving text messages. I guess we need to start taping our phone calls with Cingular.
I just got my bill, though, and it was minus about $250. I am afraid that as all of these bigger companies keep gobbling up all of the smaller ones in the US, things such as this will only get worse and worse. Can you guys imagine - only a few companies having ALL of the power in this country, therefore, being able to charge whatever they want & do whatever they want to do? What has happened to us Americans? We have just let our politicians get away with doing whatever they want to do for so long now, that's exactly what they do - whatever they want to do or whatever the big corporations and organizations tell them to do because middle & lower class Americans do nothing about it. Anyway, I grew up with and have known the attorney general in our state my whole life & plan to let him know all about these scams.
Debbie W.
[ January 2, 2007 ]
Similar from South Africa
I have not experienced this myself because I was notified of the scam through various media stories on the scam. The exact scam was in South Africa a couple of years ago. It was not long lasting however as too many people complained to the Advertising Standards Bureau which ruled that all the adverts should be removed from public view or must state, in large print, that it is a subscription service and a free method of unsubscribing must be offered in the advert as well. Maybe an idea is to approach it from an advertising regulation point of view.
Jonathan
[ 02 January 2007 ]
76284, AKA M-Cube, Mobile Messenger Out Of Australia
I started receiving messages from 76284 and since I don't have unlimited tms services I questioned these charges, I first keyed in 76284 and got a response from A, burnsville, mn, I called Sprint talked to a cust. rep, got her name and employee number and even though she said she would credit me any charges I am filing a complaint with the FTC, I also contacted the Sprint technical department and they have put a block on premium tms, anything other than regular text messages is considered premium, in order to stop a subscription that I didnt initiate, I have to text 76284 and tell them to stop my subscription. I question where they got my number, because m-cube is partnered with Sprint and about ten other carriers???? Just imagine an overcharge of $l against one million customers, what a gimmick, what a profit and who would notice a small $1.00 overcharge. I encourage everyone affected by this to file complaints, we need to be heard.
nmh ,new mexico
[ December 26, 2006 ]
How to Block Cingular Billing from M-Cube (and others)
Call Cingular and demand they remove the Direct Billing feature from all your phones to prevent any further charges from any third party except Cingular. Asking for a 3rd party block did no good with the rep until I asked for a supervisor. She did not either initially understand what I wanted or had to get permission from her supervisor to block Direct Billing. She came back on the line and took care of the problem for me. Also, demand they credit you for the past charges. If they do not, ask to be connected with the termination or cancelling service folks. They have more much authority to fix things and make you happy than the regular reps, especially if your contract is close to ending or already expired.
Randy
[ December 23, 2006 ]
Cingular m-Qube and Thumbplay
I found a charge for $10.81 ($9.99 plus $.82 tax) on my November bill from Cingular after we amended our service in October. Now I find the same charge will appear on my December bill. After investigating further, I found the change comes to Cingular from m-Qube. The number where this is being charged just happens to be my daughter's. After I read all of the horror stories on your site, I called Cingular expecting to get the run-around. The representative was very courteous and helpful. She refunded the charge for both months and put a note to watch for it to appear again in January. I can't ask for anything more. I also went to m-Qube at www.m-qube.com and clicked on CUSTOMER SUPPORT Why is m-Qube on my bill? which took me to the next HELP page. Off to the right is the link that says "Click here to stop billing and messages." In addition, I also went to www.thumbplay.com and entered the phone number, had it send the passcode to the phone but it came back with a message that the account is no longer active. I'm not sure why that is the case. If this doesn't stop this silliness, I'll let you know.
Bill
[ December 21, 2006 ]
Bill,
Your report about Cingular giving you good customer service is encouraging. I hope this is a new trend. Wouldn't it be great if all of the cell phone service providers started competing for their customers' praise? Then all of this nonsense would soon be a thing of the past.
Jamster Scam Editor
Unknown Charges
I have been billed a $5.99 charge twice to my prepaid Boost mobile phone and don't know what these charges are for, but I know they are coming from a company called QPass and M-Cube. I called my phone company and I was told that they don't deal with third party charges and I have to go directly to the company that charged me. In order to get this credit back to my account and that they don't have that third party info for me to call, and yet they allow them to bill my phone for something that I don't know what it is for. Please help!
Yoly
[ December 19, 2006 ]
Same Old
Bought phone service (Verizon) for 82 year old family member in another state in March 06. I was lazy, working out of town, didn't bother to check each bill. Finally I noticed that the bill was getting higher, and saw the charges for $9.99/mon for 5 months now. Been through everything everybody else here has tried. Verizon customer service (nobody can help—they're just told what to say), 31000, mobilesidewalk, the 800 numbers, the "unsubscribe" page on m-qube, the m-qube customer service e-mail (back and forth several times). Now, a guy calls me yesterday with a very strong non-English accent. Says he's from ??? Company (couldn't understand) and says he will unsubscribe the number. Gave me a "case number" that he said would be forwarded to Verizon. And, OF COURSE, he can't do anything about the fraudulent charges—HE is only working for the company that collects complaints about the companies that bill for the companies that commit the fraud. This is WAY beyond "3rd party"—this is "10th party" and they're laughing all the way to the bank. The funny part was, that when I asked him what his name was (I always write all this stuff down), he said it was "Sam Jones". I had to laugh. The best I could get out of Verizon was a 2-month's credit. Still working on contacting the Attorney General's scam alerts, and also other suggestions I've read on this site.
Scam Victim
[ December 15, 2006 ]
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